FAQ 

Quilt-Addicts Lay-By Policy

Once form is submitted Quilt-Addicts will send an invoice including postage for the deposit which is 
20% of the total amount, through Paypal to your Email address.

Once the deposit is made you will have 90 days from the deposit date to pay the full amount.
Payments should be made fortnightly. If full amount is not payed within the 90 days of the deposit date, deposit will be forfeited.

To make further payments please visit the link Lay-By Payments page.
Upon making further payment please have label with your name as shown on PayPal invoice. Email will be sent with confirmation and balance of account for each payment received.

Lay-By payments can be made in groups of $10, $20, $30, $40, $50 or $100.
Once Full payment is made, allow up to 10 working days for your order to be produced and received.

 
​Delivery Policy

We endeavor to dispatch orders within 10 working days of receipt of order. Finished quilts can take from 2 to 6 weeks depending on size.

Excepting where goods are out of stock in which case we will contact the client by email and advise the expected delivery time, normally no more than 2 weeks.
 

All transaction on this site will be done in Australian dollars.



 

Secure Ordering & Payment Options

When you check out with PayPal, they pay the seller themselves, sometimes even before drawing funds from your account, so your financial details stay encrypted and protected. 



 

Quilt-Addicts Returns Policy

Effective: January 1, 2002

  • Patterns can not be returned.

  • If there are any missing pieces, please contact Quilt-Addicts with the following information: Your name, date of purchase, Kit name, description of fabric (i.e. colour and print), size and or shape.
    If Quilt-Addicts believes the information to be genuine, the missing pieces will be posted within 5 working days.

  • Any accessories found to have manufacturing defects will be replaced at no charge.

  • All claims must be approved for return prior to the return of the goods.

  • Claims for faulty stock must be reported to "Quilt-Addicts" within three (3) days of the receipt of the order.

  • Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately.

  • This will ensure prompt corrective action on our part.

  • A copy of the relevant invoice must accompany returned items.

  • If you have any questions about the return of your item, please e-mail us Be sure to include your order details and e-mail address with any correspondence

 

 

Thank you for shopping with us!

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